Returns & Exchanges

At Jafra Cosmetics, your satisfaction is our priority; if you are not completely happy with your beauty purchase, you may return it within 30 days for a full refund or exchange. We strive to ensure every skincare and color cosmetic product meets our high standards of quality and performance.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team or your independent Jafra Consultant to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Pack Your Items

  Securely place the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit, and include your original packing slip.

• 3.
  Ship the Package

  Affix the provided return label to your box and drop it off at any authorized carrier location, keeping your tracking receipt for your records.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your replacement items within 7-10 business days.