Frequently Asked Questions

Everything you need to know about JAFRA beauty and skincare.

How can I track my JAFRA order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is JAFRA's return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the invoice date for a full refund or exchange.

Are JAFRA products tested on animals?

No, JAFRA is committed to cruelty-free beauty. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.

How do I find a JAFRA Consultant near me?

You can use the 'Find a Consultant' tool on our website to connect with a local beauty expert who can provide personalized product recommendations and demonstrations.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal.

How can I stay updated on new product launches and promotions?

You can subscribe to our newsletter at the bottom of our homepage or follow our official social media channels to be the first to know about new arrivals and exclusive deals.